Refunds:
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at d2cstore@rebellioncosmetics.com.
Cancellation-
The cancellation request can be accomodated within 12 hours of placing an order. You have to raise the Cancellation request with the order id to the mail - d2cstore@rebellioncosmetics.com. We will confirm if we can cancel your order. Once the order is cancelled we will inform you regarding its confirmation & if the order is prepaid the refund for the same will be credited to the original payment method within 10 business days.
Return Policy
Return Policy :-
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility for Return:-
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process:-
To start a return, you can contact us at d2cstore@rebellioncosmetics.com. If your return is accepted, Please note that returns must be sent to the following address: Rebellion Cosmetics Private Limited, 58, First floor, Next to Vishal Mega Mart, Ambrahi Village, Sector-19, Dwarka, South West Delhi, Delhi, 110075
You can always contact us for any return questions at d2cstore@rebellioncosmetics.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.